Cluster Head - Retail Banking

HDFC Bank is India's leading private sector bank with over 8,000 branches and a customer base exceeding 68 million. The bank is recognized for its robust retail banking franchise, digital innovation, and customer-centric approach. HDFC Bank consistently ranks among the most valuable and trusted financial institutions in India with a strong focus on sustainable growth and operational excellence.

The Cluster Head for Retail Banking will oversee operations, business growth, and team leadership across 15-20 branches in the Pune cluster. This senior leadership position demands strategic thinking, P&L management, and the ability to drive deposit mobilization, asset growth, and customer acquisition. The role is critical to achieving regional business targets and maintaining HDFC Bank's market leadership in retail banking.

• Lead and manage all retail banking operations across the assigned cluster of 15-20 branches with full P&L accountability
• Drive deposit mobilization, liability growth, asset portfolio expansion, and cross-selling of retail products including accounts, loans, and cards
• Set business targets for branch managers, monitor performance dashboards, and ensure achievement of quarterly and annual goals
• Ensure operational excellence, regulatory compliance, audit readiness, and adherence to HDFC Bank's service quality standards
• Build and mentor high-performing teams, conduct performance reviews, and implement talent development initiatives
• Strengthen customer relationships, resolve escalations, and drive customer satisfaction and NPS improvement across the cluster

• 12-18 years of progressive experience in retail banking with at least 5 years in branch cluster or regional leadership roles
• Strong track record of achieving business targets in deposits, assets, CASA growth, and retail product sales
• Deep understanding of retail banking products, credit underwriting, risk management, and regulatory compliance
• Proven leadership capabilities with experience managing large teams, driving performance culture, and talent development
• Excellent stakeholder management, communication, and interpersonal skills with customer-first mindset
• MBA in Finance or equivalent qualification preferred; professional banking certifications are an advantage
• Ability to work in fast-paced environment, handle pressure, and deliver results consistently

• Competitive package between ₹26L – ₹30L per annum
• Lead a significant cluster for India's premier private sector bank with substantial revenue responsibility
• Work with a high-performance culture that rewards merit, innovation, and customer excellence
• On-site leadership role with direct impact on business outcomes and team development
• Accelerated career growth opportunities within HDFC Bank's expansive retail and corporate banking network

This opening is not listed on any public job portal. It is a verified internal opportunity exclusively accessible through the website careerjump.co.in and directly apply to this job role. They also have similar job openings posted daily on their website. You can also join their WhatsApp Community for daily updates on verified internal job openings.