Claims Manager

HDFC ERGO General Insurance is one of India's leading private general insurance companies, offering a comprehensive range of insurance products for motor, health, travel, and property. With a customer-centric approach and strong digital infrastructure, HDFC ERGO serves millions of policyholders across the country.

We are seeking an experienced Claims Manager to lead and optimize our claims operations, ensuring timely settlements and superior customer experience. This role involves managing a high-performing claims team, implementing process improvements, and maintaining compliance with regulatory standards.

• Lead and manage the end-to-end claims processing operations for motor and property insurance segments
• Drive process improvements and automation initiatives to reduce TAT and enhance customer satisfaction
• Ensure compliance with IRDAI guidelines and internal audit requirements across all claims operations
• Develop and monitor KPIs including settlement ratio, claim processing time, and customer feedback scores
• Handle escalations and complex claim cases requiring senior management intervention
• Collaborate with underwriting, fraud detection, and customer service teams to streamline operations

• 8+ years of experience in insurance claims management with at least 3 years in a leadership role
• Strong understanding of general insurance products, claims assessment methodologies, and regulatory framework
• Proven track record of managing large teams (20+ members) and driving operational excellence
• MBA or equivalent qualification from a recognized institution
• Excellent analytical skills with proficiency in claims management systems and MS Excel
• Strong stakeholder management and communication skills
• Knowledge of fraud detection techniques and loss prevention strategies

• Competitive package between ₹16L – ₹22L per annum
• Lead critical claims operations for one of India's top 3 general insurers with significant business impact
• Work with a talented team and cutting-edge insurance technology platforms
• Hybrid work model offering flexibility with 3 days work from home per week
• Fast-track career progression opportunities in a rapidly growing insurance sector

This opening is not listed on any public job portal. It is a verified internal opportunity exclusively accessible through the website careerjump.co.in and directly apply to this job role. They also have similar job openings posted daily on their website. You can also join their WhatsApp Community for daily updates on verified internal job openings.