Principal Cloud Architect

Freshworks is a Nasdaq-listed SaaS company providing customer engagement software for businesses of all sizes. With over 60,000 customers worldwide, Freshworks products help organizations deliver exceptional customer and employee experiences. The Chennai headquarters is the innovation hub driving global product development.

We are looking for a Principal Cloud Architect to define and drive our cloud infrastructure strategy across AWS and Azure. You will architect multi-tenant SaaS platforms, ensure security and compliance, and lead technical initiatives that impact thousands of enterprise customers globally.

• Define cloud architecture strategy and standards for Freshworks' SaaS products serving 60,000+ customers
• Design highly available, scalable, and secure multi-tenant cloud architectures on AWS and Azure
• Lead cloud migration initiatives and optimize infrastructure costs while maintaining performance SLAs
• Establish security best practices, compliance frameworks (SOC2, GDPR, ISO), and disaster recovery strategies
• Collaborate with engineering teams to review architectural designs and provide technical guidance
• Drive automation initiatives, infrastructure as code adoption, and DevOps best practices across the organization

• 10+ years of experience in cloud architecture with at least 4 years in principal or architect roles
• Deep expertise in AWS and Azure with multiple certifications (Solutions Architect Professional, Azure Architect Expert)
• Proven experience designing and scaling multi-tenant SaaS platforms serving enterprise customers
• Strong knowledge of security, compliance frameworks, and implementing security-first architectures
• Experience with infrastructure as code (Terraform, CloudFormation), containerization, and orchestration
• Excellent understanding of networking, load balancing, CDN, and distributed systems design
• Outstanding communication skills and experience influencing technical decisions at leadership levels

• Competitive package between ₹35L – ₹45L per annum
• Shape the cloud architecture strategy of a globally recognized SaaS company with 60,000+ customers
• Work with cutting-edge cloud technologies and solve complex architectural challenges at scale
• Hybrid work setup from Freshworks' modern Chennai campus with flexible arrangements
• Lead high-impact initiatives and mentor talented engineering teams across global locations

This opening is not listed on any public job portal. It is a verified internal opportunity exclusively accessible through the website careerjump.co.in and directly apply to this job role. They also have similar job openings posted daily on their website. You can also join their WhatsApp Community for daily updates on verified internal job openings.